Bigpond started using Twitter. At first they sucked. But it appears they've listened and turned things around. However during this process some legal implications were raised, specifically the Spam Act 2003. After research of my own, speaking to the Australian Communications and Media Authority and getting in touch with Dr Melissa de Zwart from the Faculty of Law at Monash University, I have summarised the results...

We have a problem. Its realisation comes after Telstra Bigpond raised a legal issue over their Twitter account. They had worries about breaching the 2003 Spam Act. Currently, their legal department is trying to determine if their communications could be considered a commerical electronic message, in which case would be against the law. The Australian Government Department of Broadband, Communications and the Digital Economy has this to say about the issue...