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No, that's not just the name of David Thorne's new book that I just ordered. I think it's also something brands need to realise before they come out to play. Because no matter how many "social media etiquette" rules you follow, at the end of the day there's always going to be a bully or a troll or a mob ready to push you off the monkey bars. But I think it's important to note that this doesn’t just happen to brands in this space, but people too. It's almost inevitable, no matter who you are. So if it does happen, get back on your feet and give it another go. Although you can listen to advice from your parents (or the “social media experts”), at the end of the day sometimes it is going to happen anyway. Probably best you don't listen to my Dad's advice though, which was when I got in a fight to always punch the bully back. Consumers may not like that....